Max and Sarah made my day! Took care of all my issues and were super friendly. It pays to have the best products and protect it all with Apple Care!
At least 30 employees in red shirts and not one willing to make eye contact or assist us. I do value good service and quite honestly have low tolerance for poor service, but this was exceptionally bad. Luckily I walked to the other side of the mall and had excellent service with my iPhone hardware issue from Verizon. Acorn d this Westfarms Mall Apple Store location if at all possible.
Stopped by at Apple Store to fix my phone and the costumer service was exceptional. As soon as I got in I was greeted by friendly staff and directed me to a technical. Keith was extremely helpful and made sure my phone was fixed and I didn't lose any pictures! Thank you!
It seems unfair to give a single star when I never went to the store for support. But I tried my best to get there. I went to the store's site looking for appointments tomorrow (a routine non-holiday Friday), and there was nothing. Or for the next day. There was a single slot on offer, for this afternoon, but I can't make it. So I wound up on Chat support, which was excrutiating. It took forever to communicate my problems. (I had 4 issues with 3 Apple devices.) Eventually we resolved the first, then the Chat session vaporized. Called the store again, repeatedly asked to speak to a human being, repeatedly shunted to call center. The tech there was helpful, did some screen sharing, and we resolved an additional problem. He couldn't figure out the 3rd one, and I passed on discussing the Watch issue. This all would have been MUCH faster if a 'Genius' could have just looked at my devices in person. And I might have bought a new iPAD for my wife while there. I simply don't understand why Apple is putting up such barriers to customers who want to get their problems fixed in the most efficient way.
The first thing I want to say is I will always be a loyal Apple customer. I bought my wife the Phone X for Christmas and was so happy when I got the news that it had arrived at the store. That same day I had worked a double shift so I was so tired, yet I couldn't wait to pick up her phone and wrap it. After picking up the phone and got it wrapped I walked to my car and some how put the phone on top of my car and drove off, as soon as I got on the highway I realized the phone was not in the car so I turned back. I started panicking because I didn't have another $1000 to buy another for my wife and losing that much money was unacceptable. I searched for the phone, only to find it crushed in the parking by another car. I picked up the phone and brought it to Apple and told them what happened. I knew it was my fault and I didn't not get Apple care because I didn't have an extra $200 so I didn't expect them to do anything for me but it was worth a shot. At first the manager Keith Bopp said there's nothing he can do for me and I literally wanted to cry lol how stupid of me to not be careful with something so expensive. I said thank you to Keith and turned to walk away then he said "hold on" he took a closer look at the broken phone then said "Jay I'm going to give you a brand new phone for free" I thought maybe he was messing with me or maybe he want to charge me again. Those thoughts followed by many more while I wait then I met with a young lady name Cassie Carollo who I supposed is a tech and she reassured me that it's completely free. I hope Apple HQ see this message because I want them to know how they saved me from giving my wife a terrible news and for that I will always be a loyal customer of Apple. Thanks to a great team at the Westfarm location and thanks the Keith and Cassie. I LOVE APPLE
Apple Westfarms is a US Electronics Store based in Farmington, Connecticut. Apple Westfarms is located at 500 W Farms Mall, Farmington, CT 06032, USA.
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