I would never order with macy EVER!!!!
Ordered items on black friday was told was gonna be shipped on December 5th called for labrls to track were shipped snd delivered on Friday Dec 1st. Guess what no bueno . Been on hold with customer service for two hours taling to ever country but america....Never again ordeted 5 5 quart crivk pots miw they wanna replace with cheap ass 1.6 quart crock pits...
The women’s dressing rooms are disgusting! They are very poorly lit, you can’t see yourself in the mirror. Some of the dressing rooms still have carpet that has a horrible, disgusting odor of mildew and foot perspiration! The carpet is stained and spiked and some parts are ripped. The dressing rooms with laminate flooring are also poorly lit but do not smell as bad. Most of the rooms have merchandise in them and there are never enough stalls. (Stalls is a perfect word based on smell alone.) Paint is chipped and peeling and gum stuck to some of the walls. There aren’t enough sales associates to take care of the customers let alone the dressing rooms. Just gross and disgusting. Don’t get me started on the appalling lack of organization in the women’s shoe department. Absurd.
I don't know what anybody else says but their customer service was excellent and their salespersons were fantastic, especially in the perfume department and the shoes department and the dresses department they were fantastic.
I used to enjoy going to Macy’s Westfarms Mall. Not anymore. In fact, every Macy’s I’ve been to in Connecticut is not worth the fuel or mileage.
Specific to Macy’s Westfarms:
It is also annoying to get in my car, drive X amount of miles, walk into the store to purchase a specific item that is advertised on sale, only to be told by a sales associate that I can order it online. Let’s be serious: if I wanted to order it online, pay for shipping and wait X amount of days, I would have done that from the comfort of my living room and not bothered to go out only to be told what I already knew. Some of us prefer instant gratification, which is why we trek to the nearest Macy’s. Please: don't insult our intelligence.
I placed an order online last week and about 2 hours later, the order was cancelled without an explanation. I called the number as instructed in the email, waited a long time on hold and spoke with a customer service rep who could barely speak english. They said they couldnt help me. I then checked with my credit card and there was no problem there. So, I called Macy's, waited forever, spoke with another rep who could barely speak English and they told me they didnt know why my order was cancelled. They said someone would contact me within 2-3 days. I have heard nothing!!
Umm not comparable at all....
Great customer Service!!
I always enjoy shopping at Macy's. Good selection in petite Dept.
Merchandise (specifically for women): If I compare the merchandise at the Macy’s Philadelphia versus the merchandise at Macy’s in Connecticut, there are differences. I understand that different regions of the country have different shopping habits, likes and dislikes. Indeed, there are different economic factors that steer the different styles in stores. But let’s be honest: if I’m looking for a pair of women’s black Oxford shoes, I should be able to get them in Connecticut as well as Philadelphia. Moreover, carry more sizes. Not everyone is small. Some of us are medium or large for comfort. Expand your line of merchandise. Not everyone finds scoop necks and cold shoulders appealing. Some of us prefer more sophisticated clothing that is well tailored. And there are more clothing manufacturers than the Macy’s specific brands and definitely more designers than the MK. Repeat styles across the floor are monotonous.
Their customer service policies are NUTS!! experienced the same problem with this guy:
Macy S is a US Department Store based in Farmington, Connecticut. Macy S is located at 100 W Farms Mall, Farmington, CT 06032, USA.
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