Bought my girl's bridesmaids dresses here and they ordered everything I needed right then and there and offered me a coupon. Also bought my son's winter coat here. The checkout process was very quick and the employee found coupons that worked with my purchase!
Little to no sales associate's I found two young trying in women at a register. One (african American) seemingly could have cared less in helping my 96 year old mother~~The other was very helpful, trying on coats _what we came for) so Mom. could see, looked at tags ,sizes and prices Overall, a keeper The way the is run now, you might as well close it up and offer sales "on line" only----or you could have a small crew roaming a few depths asking to help and watch tour sales go up because. I believe most shoppers love. (even it is a little bit) that personal help. If you need help, please contact me. And thank you . Tom M
Marisol did a great job in ladies dress department. Bright, cheery and helpful. The music they play is awful. Who chooses it? Crazy screaming whoop whoop. Good sales in men's. Hard to find help. Nowhere to sit.
Terrible customer service..the man who was called over to help me talked down to me like he was better than me..other customer service reps stopped and were watching..Not how I expect to be treated in a high end store...returning what I purchased and will never shop here again
Nice store with good sales! We bought winter coats and they are really good! Only problem was that salesman came and started to show us attitude because we were trying the coats, probably he had to do more work and was unhappy!!
Lord Taylor is a US Department Store based in Farmington, Connecticut. Lord Taylor is located at 400 W Farms Mall, Farmington, CT 06032, USA.
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